|Frequently Asked Questions
How long will my order take?
Most orders (including packages!) take between 7 and 15 days to complete! Most orders are shipped Priority Mail via the US Postal Service and arrive in 2 to 3 days!
Is there a guarantee on the crystals?
Absolutely! We use the highest quality materials, including Genuine Swarovski Crystals. Losing a crystal happens less often than you think. But, if you need any crystals replaced within the first year, simply mail it back and we repair it. You can send the whole set if you like! No charge for a whole year! After the first year, minimal charges apply.
How do I choose my colors?
The best place to start is by browsing the colors under “Choosing your Colors” on the Jozee Girl website. Something will catch your eye!
Can I return it if I don't like it?
Sorry, all items Jozee Girl offers are custom items and non-returnable. Please choose your colors carefully. After placing your order, we recommend requesting a sample photo of the color combination you chose. Just leave us a note during checkout. While this will delay your order a few days, it can avoid any disappointment with your choices. Sorry, no examples can be made before purchase.
Our mailing address is: (Please note: this is not the Showroom address)
44494 NW Breezy Lane ~ Forest Grove, OR 97116
Phone: (503) 313-7854 ~ Please keep in mind that the shop is very loud, if we don't answer please leave your name and number and we will call you as soon as possible.
Feel free to contact us with any questions.
Email: Jozee Girl Customer Service
If you would like a catalog, email : Jozee Girl Catalog Request.
We will email you a pdf version of our catalog as soon as possible. If you would like a printed version, please include your name and address. A PDF version is also available to download here:
PDF Jozee Girl Catalog!